This incident has been resolved. Any customers experiencing residual difficulties in receiving e-mails should contact the Support Desk.
Posted Nov 30, 2021 - 21:17 UTC
Monitoring
A fix has been implemented however some customers (particularly those with strict spam filters) may experience issues in receiving e-mails. Please contact the Support Desk if you experience issues receiving e-mails from GAP and consider using multiple delivery mechanisms for important notifications.
Posted Nov 29, 2021 - 17:17 UTC
Update
We are actively working with our e-mail provider to restore service. Further updates will be provided in due course.
Posted Nov 29, 2021 - 15:04 UTC
Identified
We have identified an issue affecting e-mail notifications. We recommend that customers use alternative notification mechanisms (such as SMS) until the issue is resolved. An update will be provided in due course.